Manage all your customer conversations in one place
Conversa brings all your WhatsApp, Instagram and Facebook conversations into one professional platform. Assign teams, follow scripts, and deliver exceptional customer experiences at scale.
Trusted by growing businesses
The challenge
Customer conversations are scattered everywhere
Conversa is built for teams that have outgrown phones, shared devices, and disconnected response workflows.
Multiple WhatsApp accounts
Different departments use different numbers and devices, leading to confusion and missed customer messages.
No visibility or accountability
Leaders cannot easily see who responded, how quickly they replied, or how conversations were handled.
Inconsistent customer experience
Without shared scripts and handoff rules, customers receive uneven support across agents and teams.
No way to monitor agents
Supervisors struggle to review quality, enforce process, and coach teams from one shared workspace.
No performance insights
Scattered conversations make it hard to improve response time, throughput, and customer satisfaction.
The solution
The professional way to manage customer conversations
Unified inbox
Bring WhatsApp conversations into one operational workspace with clear ownership and context.
Multiple accounts and teams
Organize channels by branch, department, or service line without losing control of the brand.
Agent assignment
Route each conversation to the right person and keep follow-up visible to the whole team.
Scripts and SOP compliance
Standardize responses, monitor process, and reduce quality drift as support operations grow.
Reports and insights
Track conversations, measure responsiveness, and improve team productivity from one dashboard.
Simple workflow
How Conversa Works
1. Connect
Connect your WhatsApp business channels and bring teams into one workspace.
2. Receive
New customer conversations flow into a shared inbox with context and history.
3. Assign
Route conversations to the right agent and follow SOPs with better accountability.
4. Improve
Monitor performance and refine customer experience with operational insights.
Plans that grow with your business
Start small and scale your team and customer conversations with a setup built for serious operations.
Starter
Growth
Enterprise